Support Specialist

Nivel carieră:

Entry (<2 ani)

Tip job:

Full time

Locație job:


Key Responsibilities:

  • Act as First Point of Contact for our customers and provide efficient solutions to their issues, dealing with queries mainly via phone (80%) and email (20%)
  • Build and maintain relationships with the IFN and SA Area Sales Managers (ASM), proactively solve their issues and support them during the enrollment of the customers
  • Create and assign tickets in the ticketing systems (D365-Customer service) and follow-up until closing the tickets and solving the problems
  • Document all required information, keep work instructions and operating procedures up to date
  • Answer, escalate and follow up all requests to ensure proper response and correctly working of portal
  • Register all details related to customer interactions in the data base for further reporting and update the knowledgebase
  • Document all the customer feedbacks correctly to be analyzed later


  • B2 / C1 or higher English language level (verbal & written)
  • Very good computer skills, excellent knowledge of MS Office applications (Excel, Word, Teams, Outlook)
  • High sense of responsibility, patience, urgency and customer support
  • Flexible and driven to solve customer’s requests
  • Ability to work under pressure and good team engagement
  • Confident and willing to learn
  • Proactive and responsible in finalizing all assigned tasks
  • Excellent verbal and written communication skills, customer service skills, and positive phone manner
  • Detail-oriented and have excellent follow-up skills
  • Having agricultural knowledge or background is a plus
  • Having experience for customer support is a plus